Are you still jumping out of windows in expensive clothes?

[sovay]

Patreon is backing down on its chiseling fee structure change: "We messed up. We're sorry, and we're not rolling out the fees change."

This is a good thing to hear. It is not complete. Creators have lost patrons and income and trust and I would like to know how Patreon plans to make any of that back up. I want to know that they are addressing not just the "problems" but the mindset that made this payments system overhaul look like a good idea in the first place. But in the words of umadoshi, I am feeling cautiously optimistic. The Washington Post has further details.

Keep 'em coming, Festival of Lights.

Comments

[thisbluespirit]

Oh, well, that is something! It's rotten that they had to even try to discover it was a bad plan, but it feels like a refreshing change just to have a business that's actually willing to say, sorry it was a mistake.

Sorry doesn't make up for lost patrons, though.

[sovay]

It's rotten that they had to even try to discover it was a bad plan, but it feels like a refreshing change just to have a business that's actually willing to say, sorry it was a mistake.

Right! I'm used to a lot of doubling down and a lot of plausible deniability and a lot of anything except listening and, if necessary, accepting blame. Even if it's baby steps, it's such a nice change.

Sorry doesn't make up for lost patrons, though.

No, but telling them not to penalize creators for Patreon's screw-ups might. I know it can't be pure altruism, but I'm impressed that they're trying at all.