if i push up on the top window while pulling down on the bottom window i am able to latch them, and then the latch holds them mostly in place. at first it was awkward and a two person job, but then i got used to it.

That was the first thing we tried on Friday. Even with the sashes pulled in opposite directions, most of the windows still won't latch. It was one of the ways we knew something was really wrong. I appreciate your double-checking we'd tried, though!

i hope you get things resolved, and soon!

Thank you.