I recommend waiting until you have more spoons (or recruiting a friend/family member who has more spoons) and then call back to try again. If you get someone equally obdurate, demand to speak to their supervisor. I utterly loathe bureaucracy myself, so I completely sympathize.
Thanks. They won't be open again until Monday, but I will call then.
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Thanks. They won't be open again until Monday, but I will call then.