During library school I made a hotel reservation for her when she came to a storytelling conference at the university. I had to call her up about something, it was part of my job, and I was terrified to be trusted with her home phone number, much less USE it. Of course she was both warm and business-like, and whatever the issue was, it was settled in two twos. Then it turned out she was an old college friend of a neighbor whose kids I used to babysit, and I met her at their house, because naturally she went and saw them since she was in town.